What job interviewers want to hear – more about hard work, less about talent

Those wishing to impress an interviewer (or even a date) should concentrate on communicating their propensity for hard work rather than their innate talent, new research from Cass Business School finds.

In Impression (Mis) Management When Communicating Success, published in Basic and Applied Social Psychology, Dr Janina Steinmetz investigated how people attribute their success on dates and job interviews, and how well these attributions went down with their audiences.

She found that success alone may not be enough to make a positive impression. Instead, she suggests that people should talk about the struggle behind their story to appear more likeable.

Dr Steinmetz conducted three experiments with participants from the United States and the Netherlands, with people from all age ranges (18-75) and with an even gender balance between male and female. Two of the experiments emulated job interviews (using working adults) and one emulated a date (using students). Participants were asked to imagine themselves in the role of the impression manager (interviewee or ‘sharer’ on a date) or the receiver (interviewer or ‘listener’ on a date).

The ‘impression manager’ was asked to speak about themselves in in a positive way and feedback was given by the receiver detailing what they wanted to hear more about – the talent and success, or the hard work and effort behind it.

All three experiments found the impression managers over-emphasised their talents and successes and did not share the effort and hard work behind them – something that the receivers wanted to hear about.

It was clear from the study that communicating success and talent in job interviews or on dates is important but it is just as important to tell the story of the hard work and effort behind it to create a warmer, positive, more relatable first impression.

Dr Steinmetz says “A success story isn’t complete without the hard work and explanation of why we were successful. Did the success come easy, thanks to one’s talents, or was it attained through hard work? Both of these attributions can be part of successful self-promotion, but my research shows that emphasising effort is more likely to garner a positive impression and people really want to know the story behind your success.”

“For example, if you’re on a date and talking about a marathon that you recently ran, perhaps talk about all the training that helped you to cross the finish line. Or, if you’re in a job interview and are talking about a successful project that you led to completion, include a few details about the challenges along the way, and how you overcame them.”

The full paper can be downloaded at Basic and Applied Social Psychology

Reproduced with permission: Dr Janina Steinmetz – Cass Business School